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Complaints

Dear Valued Customer,

To ensure that we provide the highest level of service and continue to satisfy you, we ask you to please take a few minutes of your time to let us know if you have any complaint about our services or products through below electronic form to be given directly to the bank where our complaints management unit will contact you within five working days.

You can submit your complaint by filling this form (Click here).

Furthermore, you can contact our dedicated Complaints Management unit for any complaint you may have through:

  • Customer Complaints Unit E-mail: ComplaintsUAE@Arabbank.com.jo
  • Suggestions/Complaints boxes available at the branches
  • Bank Electronic Services Secure Mail
  • Personally visit
  • Regular mail: Customers Complaint Unit P.O. Box 11364
  • Fax to +971 (4) 3214775

In case our response is inconvenient to you or we do not respond to your complaint within 30 days, you can refer to Ombudsman Unit of United Arab Emirates — Sanadak by visiting Sanadak website: www.sanadak.gov.ae


 

 

 
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