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Debt Management & Financial Support

Debt Management & Financial Support

Managing Debt & Financial Difficulties

  

If you are experiencing financial difficulties or anticipate challenges in meeting your repayment obligations, it is important to address the matter as early as possible.

Delaying communication or ignoring missed payments may result in additional charges, increased outstanding balances, and potential impact on your credit history.
 

Taking early action can help you:

•            Understand your repayment obligations clearly

•            Explore available repayment options

•            Minimize additional fees or penalties

•            Protect your credit standing

•            Improve your overall financial stability
 

We encourage customers to contact the Bank promptly to discuss their situation, contacting our Debt Support Team

Customers facing payment difficulties may contact our dedicated team for assistance:

📞 Phone: 971 4 3737434 

    

All cases are reviewed confidentially, and appropriate solutions will be assessed based on individual circumstances.
  

Fees & Charges for Accounts in Arrears

If payments are missed, fees, charges, or applicable interest/profit may be applied in accordance with your agreement and the Bank’s approved Schedule of Charges.

Customers are encouraged to review the applicable terms and contact the Bank for clarification if needed.

Loan

Fees name

Amount ( LPC )

Personal loan

Late Payment Fee

200/AED

Auto loan

Late Payment Fee

4% of delayed amount (300 Min & 500 Max )

Housing loan

Late Payment Fee

700/-AED

Credit card

Late Payment Fee

230/-AED

Credit card

Over limit fees

275/-AED

 

 

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